Thank you for shopping at Veridica Trade Co., Limited. We are committed to providing you with high-quality products and a satisfying shopping experience. Due to the special nature of customized products, the following return and exchange policy applies to non-standard or customized products you purchase. This policy complies with the EU Consumer Rights Directive and relevant laws and regulations.

1. Return and Exchange Conditions

Because customized products are made according to your specific requirements, we do not accept returns or exchanges unless there is a quality problem with the product.

If the product you received has a quality problem, please contact us within 14 days of receiving the product.

The product must be in its original condition, unused and with original labels and packaging.

A valid proof of purchase (such as order number or invoice) is required for return or exchange requests.

2. Return Process

Contact our customer service team via email [email protected] and provide your order number and reason for return.

We will provide you with a return address and return instructions.

Please package the product properly and send it back to the specified address. It is recommended to use a trackable postal method.

Once we receive the returned item and confirm that there is a quality problem, we will process a refund or remake the item within 14 days.

3. Refund Method

The refund will be returned via the original payment method.

If the item does not meet the return conditions, we will not refund and will return the item to you (shipping costs are borne by you).

4. Exchange Process

Contact our customer service team via email [email protected] and provide your order number and reason for exchange.

We will provide you with the exchange address and exchange instructions.

Please package the item properly and send it back to the specified address. It is recommended to use a trackable mail method.

Once we receive the returned item and confirm that there is a quality problem, we will remake and send you a replacement item as soon as possible.

5. Shipping Instructions

If the return or exchange is due to product quality problems, we will bear the return shipping costs.

If the return or exchange is due to personal reasons (such as dislike or unsuitable size), the return shipping costs are borne by you.

6. Contact Us

If you have any questions about our return policy, please contact us at:

Email: [email protected]

Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ